Instructions on Withdrawal & Withdrawal Form
A. Instructions on Withdrawal
Introduction
Consumers have a right of withdrawal according to the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that predominantly are neither attributable to their commercial nor their independent professional activity:
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
By way of deviation, in the case of a contract for the regular delivery of goods over a fixed period of time, the withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the first goods.
To exercise your right of withdrawal, you must inform us (FHT GmbH, Gutenbergstr. 14, 48432 Rheine, Germany, Tel.: +49 (0)5971 92288555, e-mail: hello@vyve-supply.com) by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, which is however not required.
To meet the withdrawal deadline, it is sufficient that you send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we must reimburse you for all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which the communication regarding your withdrawal from this contract is received by us. For this repayment we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have sent back the goods, whichever is the earlier.
You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You must only pay for any diminished value of the goods if this diminished value is due to handling of the goods that was not necessary for checking the quality, characteristics and functioning of the goods.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal expires prematurely in the case of contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal was removed after deliver.
General notes
1) Please avoid damage and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging. 2) Please do not send the goods back to us freight collect. 3) Please note that the above points 1–2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Withdrawal Form
If you wish to withdraw from the contract, please complete the form that you can find on the webside (https://www.vyve-supply.com/en/informations/infos-on-returns/) and send it to us.
