Payment & Shipping
Payment
In our shop, you can conveniently choose between the following payment methods during the checkout process.
Standard Orders:
- Apple Pay
- Klarna
- Credit Card (American Express, Mastercard, VISA)
- PayPal
- SEPA
Subscriptions:
- Credit Card (American Express, Mastercard, VISA)
- SEPA Direct Debit
Please note that the availability of payment methods may vary depending on the country or the total shopping cart value.
Shipping
In our shop, the following shipping options are available to you:
DHL Standard: Domestic Shipping
| Country of Origin | Shipping Service Provider | Shipping Costs (Net) | Delivery Time |
| Germany | DHL | 6,00 Euro | approx. 1-3 Days |
We offer free domestic shipping for orders with a net value of €150.00 or more.
DHL Standard: Shipment to the following EU countries
| Country of Origin | Shipping Service Provider | Shipping Costs (Net) | Delivery Time |
| Austria | DHL | 13,00 Euro | approx. 2-3 Days |
| Italy | DHL | 13,00 Euro | approx. 2-3 Days |
| Netherlands | DHL | 13,00 Euro | approx. 2-3 Days |
We offer free shipping to these countries for orders with a net value of €190.00 or more.
DHL Standard: Shipment to the following EU Countries
| Country of Origin | Shipping Service Provider | Shipping Costs (Net) | Delivery Time |
| Belgium | DHL | 17,00 Euro | approx. 2-4 Days |
| Bulgaria | DHL | 17,00 Euro | approx. 2-4 Days |
| Croatia | DHL | 17,00 Euro | approx. 2-4 Days |
| Cyprus | DHL | 17,00 Euro | approx. 2-4 Days |
| Czech Republic | DHL | 17,00 Euro | approx. 2-4 Days |
| Denmark | DHL | 17,00 Euro | approx. 2-4 Days |
| Estonia | DHL | 17,00 Euro | approx. 2-4 Days |
| Finland | DHL | 17,00 Euro | approx. 2-4 Days |
| France | DHL | 17,00 Euro | approx. 2-4 Days | Greece | DHL | 17,00 Euro | approx. 2-4 Days |
| Hungary | DHL | 17,00 Euro | approx. 2-4 Days |
| Ireland (Rep. of) | DHL | 17,00 Euro | approx. 2-4 Days |
| Latvia | DHL | 17,00 Euro | approx. 2-4 Days |
| Lithuania | DHL | 17,00 Euro | approx. 2-4 Days |
| Luxembourg | DHL | 17,00 Euro | approx. 2-4 Days |
| Malta | DHL | 17,00 Euro | approx. 2-4 Days |
| Monaco | DHL | 17,00 Euro | approx. 2-4 Days |
| Poland | DHL | 17,00 Euro | approx. 2-4 Days |
| Portugal | DHL | 17,00 Euro | approx. 2-4 Days |
| Romania | DHL | 17,00 Euro | approx. 2-4 Days |
| Slovakia | DHL | 17,00 Euro | approx. 2-4 Days |
| Slovenia | DHL | 17,00 Euro | approx. 2-4 Days |
| Spain | DHL | 17,00 Euro | approx. 2-4 Days |
| Sweden | DHL | 17,00 Euro | approx. 2-4 Days |
We offer free shipping to these countries for orders with a net value of €210.00 or more.
DHL Standard: Shipment to the following Countries
| Country of Origin | Shipping Service Provider | Shipping Costs (Net) | Delivery Time |
| Swiss | DHL | 25,00 Euro | approx. 3-6 Days |
We offer free shipping to these countries for orders with a net value of €300.00 or more.
Is express delivery possible?
Express delivery is available at an additional cost (see list below). In addition, the order must be received by us by a certain time (ideally before 1:00 p.m. CET).
What should I do if a product is damaged or the order is incomplete upon delivery?
If this happens, please contact us directly. You can find the relevant form and contact details here.
DHL Express: Domestic Shipping
| Country of Origin | Shipping Service Provider | Shipping Costs (Net) | Delivery Time |
| Germany | DHL | 15,00 Euro | approx. 1-2 Days |
We offer free domestic shipping via DHL Express for orders with a net value of €500.00 or more.
DHL Express: Shipment to the following EU countries
| Country of Origin | Shipping Service Provider | Shipping Costs (Net) | Delivery Time |
| Austria | DHL | 32,00 Euro | approx. 1-2 Days |
| Belgium | DHL | 32,00 Euro | approx. 1-2 Days |
| Luxembourg | DHL | 32,00 Euro | approx. 1-2 Days |
| Netherlands | DHL | 32,00 Euro | approx. 1-2 Days |
For orders with a net value of €750.00 or more, we offer free shipping to the countries listed via DHL Express.
DHL Express: Shipment to the following EU countries
| Country of Origin | Shipping Service Provider | Shipping Costs (Net) | Delivery Time |
| Denmark | DHL | 35,00 Euro | approx. 1-2 Days |
| France | DHL | 35,00 Euro | approx. 1-2 Days |
| Monaco | DHL | 35,00 Euro | approx. 1-2 Days |
| Poland | DHL | 35,00 Euro | approx. 1-2 Days |
For orders with a net value of €800.00 or more, we offer free shipping to the countries listed via DHL Express.
DHL Express: Shipment to the following EU countries
| Country of Origin | Shipping Service Provider | Shipping Costs (Net) | Delivery Time |
| Czech Republic | DHL | 37,00 Euro | approx. 1-2 Days |
| Ireland (Rep. of) | DHL | 37,00 Euro | approx. 1-2 Days |
| Italy | DHL | 37,00 Euro | approx. 1-2 Days |
| Spain | DHL | 37,00 Euro | approx. 1-2 Days |
For orders with a net value of €850.00 or more, we offer free shipping to the countries listed via DHL Express.
DHL Express: Shipment to the following EU countries
| Country of Origin | Shipping Service Provider | Shipping Costs (Net) | Delivery Time |
| Bulgaria | DHL | 40,00 Euro | approx. 1-2 Days |
| Croatia | DHL | 40,00 Euro | approx. 1-2 Days |
| Cyprus | DHL | 40,00 Euro | approx. 1-2 Days |
| Estonia | DHL | 40,00 Euro | approx. 1-2 Days |
| Finland | DHL | 40,00 Euro | approx. 1-2 Days |
| Greece | DHL | 40,00 Euro | approx. 1-2 Days |
| Hungary | DHL | 40,00 Euro | approx. 1-2 Days |
| Latvia | DHL | 40,00 Euro | approx. 1-2 Days |
| Lithuania | DHL | 40,00 Euro | approx. 1-2 Days |
| Malta | DHL | 40,00 Euro | approx. 1-2 Days |
| Portugal | DHL | 40,00 Euro | approx. 1-2 Days |
| Romania | DHL | 40,00 Euro | approx. 1-2 Days |
| Sweden | DHL | 40,00 Euro | approx. 1-2 Days |
| Slovakia | DHL | 40,00 Euro | approx. 1-2 Days |
| Slovenia | DHL | 40,00 Euro | approx. 1-2 Days |
For orders with a net value of €900.00 or more, we offer free shipping to the countries listed via DHL Express.
DHL Express: Shipment to the following countries
| Country of Origin | Shipping Service Provider | Shipping Costs (Net) | Delivery Time |
| Swiss | DHL | 42,00 Euro | approx. 1-2 Days |
For orders with a net value of €950.00 or more, we offer free shipping to the countries listed via DHL Express.