Payment & Shipping

Payment

In our shop, you can conveniently choose between the following payment methods during the checkout process.

Standard Orders:

Apple Pay
Klarna
Credit Card (American Express, Mastercard, VISA)
PayPal
SEPA

Subscriptions:

Credit Card (American Express, Mastercard, VISA)
SEPA Direct Debit

Please note that the availability of payment methods may vary depending on the country or the total shopping cart value.

Shipping

In our shop, the following shipping options are available to you:

DHL Standard: Domestic Shipping

Country of Origin	Shipping Service Provider	Shipping Costs (Net)	Delivery Time
Germany	DHL	6,00 Euro	approx. 1-3 Days

We offer free domestic shipping for orders with a net value of €150.00 or more.

DHL Standard: Shipment to the following EU countries

Country of Origin	Shipping Service Provider	Shipping Costs (Net)	Delivery Time
Austria	DHL	13,00 Euro	approx. 2-3 Days
Italy	DHL	13,00 Euro	approx. 2-3 Days
Netherlands	DHL	13,00 Euro	approx. 2-3 Days

We offer free shipping to these countries for orders with a net value of €190.00 or more.

DHL Standard: Shipment to the following EU Countries

Country of Origin	Shipping Service Provider	Shipping Costs (Net)	Delivery Time
Belgium	DHL	17,00 Euro	approx. 2-4 Days
Bulgaria	DHL	17,00 Euro	approx. 2-4 Days
Croatia	DHL	17,00 Euro	approx. 2-4 Days
Cyprus	DHL	17,00 Euro	approx. 2-4 Days
Czech Republic	DHL	17,00 Euro	approx. 2-4 Days
Denmark	DHL	17,00 Euro	approx. 2-4 Days
Estonia	DHL	17,00 Euro	approx. 2-4 Days
Finland	DHL	17,00 Euro	approx. 2-4 Days
France	DHL	17,00 Euro	approx. 2-4 Days
Greece	DHL	17,00 Euro	approx. 2-4 Days
Hungary	DHL	17,00 Euro	approx. 2-4 Days
Ireland (Rep. of)	DHL	17,00 Euro	approx. 2-4 Days
Latvia	DHL	17,00 Euro	approx. 2-4 Days
Lithuania	DHL	17,00 Euro	approx. 2-4 Days
Luxembourg	DHL	17,00 Euro	approx. 2-4 Days
Malta	DHL	17,00 Euro	approx. 2-4 Days
Monaco	DHL	17,00 Euro	approx. 2-4 Days
Poland	DHL	17,00 Euro	approx. 2-4 Days
Portugal	DHL	17,00 Euro	approx. 2-4 Days
Romania	DHL	17,00 Euro	approx. 2-4 Days
Slovakia	DHL	17,00 Euro	approx. 2-4 Days
Slovenia	DHL	17,00 Euro	approx. 2-4 Days
Spain	DHL	17,00 Euro	approx. 2-4 Days
Sweden	DHL	17,00 Euro	approx. 2-4 Days

We offer free shipping to these countries for orders with a net value of €210.00 or more.

DHL Standard: Shipment to the following Countries

Country of Origin	Shipping Service Provider	Shipping Costs (Net)	Delivery Time
Swiss	DHL	25,00 Euro	approx. 3-6 Days

We offer free shipping to these countries for orders with a net value of €300.00 or more.

Is express delivery possible?

Express delivery is available at an additional cost (see list below). In addition, the order must be received by us by a certain time (ideally before 1:00 p.m. CET).

What should I do if a product is damaged or the order is incomplete upon delivery?

If this happens, please contact us directly. You can find the relevant form and contact details here.

DHL Express: Domestic Shipping

Country of Origin	Shipping Service Provider	Shipping Costs (Net)	Delivery Time
Germany	DHL	15,00 Euro	approx. 1-2 Days

We offer free domestic shipping via DHL Express for orders with a net value of €500.00 or more.

DHL Express: Shipment to the following EU countries

Country of Origin	Shipping Service Provider	Shipping Costs (Net)	Delivery Time
Austria	DHL	32,00 Euro	approx. 1-2 Days
Belgium	DHL	32,00 Euro	approx. 1-2 Days
Luxembourg	DHL	32,00 Euro	approx. 1-2 Days
Netherlands	DHL	32,00 Euro	approx. 1-2 Days

For orders with a net value of €750.00 or more, we offer free shipping to the countries listed via DHL Express.

DHL Express: Shipment to the following EU countries

Country of Origin	Shipping Service Provider	Shipping Costs (Net)	Delivery Time
Denmark	DHL	35,00 Euro	approx. 1-2 Days
France	DHL	35,00 Euro	approx. 1-2 Days
Monaco	DHL	35,00 Euro	approx. 1-2 Days
Poland	DHL	35,00 Euro	approx. 1-2 Days

For orders with a net value of €800.00 or more, we offer free shipping to the countries listed via DHL Express.

DHL Express: Shipment to the following EU countries

Country of Origin	Shipping Service Provider	Shipping Costs (Net)	Delivery Time
Czech Republic	DHL	37,00 Euro	approx. 1-2 Days
Ireland (Rep. of)	DHL	37,00 Euro	approx. 1-2 Days
Italy	DHL	37,00 Euro	approx. 1-2 Days
Spain	DHL	37,00 Euro	approx. 1-2 Days

For orders with a net value of €850.00 or more, we offer free shipping to the countries listed via DHL Express.

DHL Express: Shipment to the following EU countries

Country of Origin	Shipping Service Provider	Shipping Costs (Net)	Delivery Time
Bulgaria	DHL	40,00 Euro	approx. 1-2 Days
Croatia	DHL	40,00 Euro	approx. 1-2 Days
Cyprus	DHL	40,00 Euro	approx. 1-2 Days
Estonia	DHL	40,00 Euro	approx. 1-2 Days
Finland	DHL	40,00 Euro	approx. 1-2 Days
Greece	DHL	40,00 Euro	approx. 1-2 Days
Hungary	DHL	40,00 Euro	approx. 1-2 Days
Latvia	DHL	40,00 Euro	approx. 1-2 Days
Lithuania	DHL	40,00 Euro	approx. 1-2 Days
Malta	DHL	40,00 Euro	approx. 1-2 Days
Portugal	DHL	40,00 Euro	approx. 1-2 Days
Romania	DHL	40,00 Euro	approx. 1-2 Days
Sweden	DHL	40,00 Euro	approx. 1-2 Days
Slovakia	DHL	40,00 Euro	approx. 1-2 Days
Slovenia	DHL	40,00 Euro	approx. 1-2 Days

For orders with a net value of €900.00 or more, we offer free shipping to the countries listed via DHL Express.

DHL Express: Shipment to the following countries

Country of Origin	Shipping Service Provider	Shipping Costs (Net)	Delivery Time
Swiss	DHL	42,00 Euro	approx. 1-2 Days

For orders with a net value of €950.00 or more, we offer free shipping to the countries listed via DHL Express.